Refund policy
Last updated: April 2026
BinaryCeramics pieces are held in stock and dispatched within 5 business days. The S-1001 Santorini Limited Edition is the exception — it is made to order and requires approximately 2 weeks before dispatch.
Returns
We are unable to accept returns or exchanges unless the item arrives damaged or defective.
If your order arrives damaged, please get in touch with us within 48 hours of delivery at info@binaryceramics.com with your order number and photographs of the damage. We will arrange a replacement or refund at no additional cost to you.
We reserve the right to request that damaged items be returned before issuing a refund or replacement. BinaryCeramics will cover return shipping costs for damaged items.
Cancellations
Orders may be cancelled within 24 hours of placement. After this period, the order may already be in preparation for dispatch and cancellations cannot be accepted.
To request a cancellation, email info@binaryceramics.com with your order number as soon as possible.
Contact
For any questions about your order, please contact us at info@binaryceramics.com.
