FAQ
GENERAL INFORMATION
- All BinaryCeramics pieces are 3D-printed in ceramic and fired in our studio in Athens, Greece. Each piece is an original work — minor variations in colour, texture, and surface are inherent to the process and are not defects.
- Ceramics shrink slightly during drying and firing. Small variances in dimensions may occur.
- All glazes are applied by hand. Variations in shading and finish occur naturally and make each piece unique.
- Screen colours vary between devices. The actual glaze colour may differ slightly from what you see on your monitor. Contact us if you would like additional photographs before ordering.
- Our pieces are designed as sculptural and decorative art objects. They are not intended for functional use such as holding food, water, or liquids.
- Avoid sudden extreme temperature changes — for example, moving a piece directly from a cold environment into a hot one. This can shock the ceramic body and cause cracking.
DISPATCH AND SHIPPING
- Orders are dispatched within 3–5 business days from our studio in Athens, Greece. Once your order is shipped, you will receive a tracking number by email.
- We ship worldwide via tracked courier services.
- Estimated delivery times after dispatch:
- Greece: 2–5 business days
- Europe: 5–10 business days
- United States: 7–14 business days
- Rest of world: 10–21 business days
- These are estimates and may vary depending on your location and local postal services. We cannot be held responsible for delays after an order leaves our studio.
- Every piece is packed with care using protective packaging designed for fragile ceramic objects.
- It is the customer's responsibility to ensure the delivery address is correct. If an order must be re-sent due to an incorrect address, the cost of re-shipping is the customer's responsibility.
CUSTOMS AND IMPORT DUTIES
- International orders ship with duties and taxes prepaid, so the price at checkout is final.
PRICES AND PAYMENT
- All prices are listed in Euros (€). Prices are subject to change without notice. The price shown at the time of your order confirmation is the price you will be charged.
- We accept payment by credit and debit card (via Shopify Payments) and PayPal.
RETURNS
- We do not accept returns or exchanges. Each piece is a handcrafted ceramic art object and all sales are final.
- If your order arrives damaged, please contact us within 48 hours of delivery at info@binaryceramics.com with your order number and clear photographs of the damage. We will arrange a replacement or refund at no cost to you.
- Claims without photographs that clearly document the damage cannot be processed.
- Please do not return damaged items unless we specifically request it.
CONTACT
- For any questions about your order or our pieces, contact us at info@binaryceramics.com.
- BinaryCeramics, Laskaridou 18, Ground floor, Athens 176 76, Greece.
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